The Sefas Services Organization – Your partner
Sefas Professional Services organization has successfully deployed some of the most significant customer communication implementations in North America. In recent years, Sefas has tripled the professional services organization by adding project managers, architects, and recruiting and cultivating developers to continue to meet growing demand.
We help with every aspect of a project from helping determine project scope and timeline and resourcing, to assisting your teams with developing requirements and determining an optimal approach. Whether we provide strategy, coaching and guidance, or provide the services to make a project happen, we are ready and staffed for your engagement.
Sefas Professional Services can help you achieve your business objectives on an expedited schedule and accelerate your return on investment in Sefas software.
Services programs and offerings
Sefas provides a full spectrum of services:
- Program Management – our Partner Program is ideal for companies with big objectives and a grand vision. When you need dedicated project coordination and expertise, or need to execute several concurrent projects to meet your goal, the Partner Program is a great start.
- Project Consulting and Development – Won a new client? Need help developing a complex application? Need to integrate with new infrastructure? Sefas can help with specific projects and provide services to complement your team.
- Standard Training – on-site group and individual training is available for all Sefas products at our headquarters in Burlington, Massachusetts. These courses have been developed for new users as well as experienced developers.
- Custom Training Programs – Sefas can also develop custom training and incorporate your applications and needs into the curriculum.
Our guiding principles
The key to our success is our people and their commitment to provide the best possible value from these services. Sefas approach to customer satisfaction is driven by the following principles:
- We are committed to developing leading-edge products and ensuring that our customers are empowered to use them effectively.
- We want our customers to rapidly become independent, minimizing the need for our services, yet able to call on us when business conditions warrant.
- We strive to fully understand our customer’s needs and set expectations clearly in advance of each service engagement.
- We establish a communication process that ensures all parties are fully aware of project status and enable prompt identification of any issues so they can be addressed as early as possible.
- We believe that collaboration with customer personnel is critical to success.
- We bring to each engagement the value of our cumulative experience, while honoring our customer’s perspective and preference.