An end to-end omni-channel Customer Communication Management solution from composition to processing, distribution, archival and retrieval.
Aspire Leaderboard 2020
Sefas has been named as a Leader in Customer Communications Management by independent analyst Aspire in its 2020 Aspire Leaderboard. Sefas was recognized as a Leader for our flexible and high-performance data processing and omnichannel workflow capabilities for transactional communications production. We address changing customer needs around secure processing of high-volume print and digital communications.
Adapting CCM Technology in Response to COVID-19
Complete Customer
Communication Lifecycle Solution
A powerful, end-to-end solution that significantly improves your ROI throughout the communication lifecycle. Our technology helps you manage:
Composition of the communication
Optimization and production of the communication
Delivery of the communication to its recipients
Archival in a secure digital repository
Retrieval for both business users and customers
Print and Digital
Communications Integration
Sefas is the only customer communication management solution that does true integration of all print and digital formats. We are market leaders in ingesting communication from all sources, standardizing it, and controlling the entire production workflow.
Significant Customer
Experience Improvement
By helping you understand customer behavior, we help you better serve your customers and significantly improve customer experience. Your customers expect a seamless experience throughout the customer journey and Sefas’ omnichannel customer communication management solution makes it possible.
Our Clients
Whitepaper: Transforming for Success
In this White Paper, Kaspar Roos explains the drivers behind the need for digital transformation, and explores the changing approach to Customer Communication Management.