An end to-end omni-channel Customer Communication Management solution from composition to processing, distribution, archival and retrieval.

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Customer Communication Management

Aspire Leaderboard 2022

For the fifth year in a row, Sefas has been named as a Leader in Customer Communications Management by independent analyst Aspire. Sefas has been judged as a leader in the two segments of ‘AnyPrem CMM Software’ and ‘Enterprise Communications Processing’. As per Aspire, “We like the dedicated focus of Sefas in bringing CX innovations to downstream print production. Sefas’ focus on accelerating onboarding and reducing setup and configuration complexity should be a big help, especially for organizations running complex delivery facilities”.

Sefas CCM Leader

Adapting CCM Technology in Response to COVID-19

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Complete Customer
Communication Lifecycle Solution

A powerful, end-to-end solution that significantly improves your ROI throughout the communication lifecycle. Our technology helps you manage:
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Composition of the communication
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Optimization and production of the communication
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Delivery of the communication to its recipients
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Archival in a secure digital repository
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Retrieval for both business users and customers
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Print and Digital
Communications Integration

Sefas is the only customer communication management solution that does true integration of all print and digital formats. We are market leaders in ingesting communication from all sources, standardizing it, and controlling the entire production workflow.
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Significant Customer
Experience Improvement

By helping you understand customer behavior, we help you better serve your customers and significantly improve customer experience. Your customers expect a seamless experience throughout the customer journey and Sefas’ omnichannel customer communication management solution makes it possible.

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E-Presentment

About Sefas

Our Clients

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John Komin

Senior Director at Epiq Systems

Meegan Hinds​

Former SVP and General Manager at Symcor

Timothy Shanovich

Vice President of IT

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Digital Health in 2021:

A Comprehensive Guide

Ready to discuss your customer communication management challenges?