data archive

Sefas provides a highly secure data archive solution that gives access and control to communications and their related metadata. Our data archive solution is a market leader as it provides accountability, intelligibility, integrity, traceability and sustainability. It is trusted by over ten million users globally.

Solutions Page: Data Archive | Sefas Innovation

Highlights of Data Archive

Solutions Page: Data Archive | Sefas Innovation

Guarantees Authenticity

Our data archive solution, called OKORO, guarantees the authenticity of the documents in the archive as it stores a chain of custody or audit trail accompanying each piece of document. OKORO complies with GDPR and ISO-14641.

Solutions Page: Data Archive | Sefas Innovation

Enables Customer Journey Analytics

The data stored in this data archive solution is a largely untapped goldmine. This data offers a chance for companies to understand and analyze customer behavior throughout the customer journey. The production data stored in OKORO can also be analyzed for production optimization. It allows you to combine production data with post-production data in a single interface enabling comprehensive customer journey mapping.

Solutions Page: Data Archive | Sefas Innovation

Archives Omnichannel Communications

Our solution is unique as it stores all forms of customer communication such as print documents, SMS, email, customer call audio recordings, chat transcripts (including inbound customer communications). Moreover, these archived communications can be easily accessed from within your business or customer portals.

Solutions Page: Data Archive | Sefas Innovation

Offers Multi-Tenancy

Our data archive solution is designed to contain digital vaults, like a bank. This offers multi-tenancy which is particularly useful to our BPO/Service Bureau clients as they can perform virtual and physical segregation of data while archiving communications for different clients.

How it works

Solutions Page: Data Archive | Sefas Innovation
Our data archive solution can store communications from many different sources such as ERP systems, desktop documents, transactional communications, emails, SMS, and fiscal dematerialization of paper documents. It also stores the metadata and journals associated with the communications.
Solutions Page: Data Archive | Sefas Innovation
OKORO guarantees the authenticity of your archived communication by providing digitally sealed ‘deposit certificates’. These certificates consist of a communication hashkey, a digital signature based on a public key and a timestamp.
Solutions Page: Data Archive | Sefas Innovation
All communications stored within the data archive solution retain their original characteristics and are protected against destruction, and alteration. All access and changes to communications are recorded with a timestamp.
Solutions Page: Data Archive | Sefas Innovation
These communications can be presented to customers through an API that can be easily integrated with your existing business or customer portal.

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