Sefas provides a highly secure data archive solution that gives access and control to communications and their related metadata. Our data archive solution is a market leader as it provides accountability, intelligibility, integrity, traceability and sustainability. It is trusted by over ten million users globally.
Highlights of Data Archive
Our data archive solution, called OKORO, guarantees the authenticity of the documents in the archive as it stores a chain of custody or audit trail accompanying each piece of document. OKORO complies with GDPR and ISO-14641.
Enables Customer Journey Analytics
The data stored in this data archive solution is a largely untapped goldmine. This data offers a chance for companies to understand and analyze customer behavior throughout the customer journey. The production data stored in OKORO can also be analyzed for production optimization. It allows you to combine production data with post-production data in a single interface enabling comprehensive customer journey mapping.
Archives Omnichannel Communications
Our solution is unique as it stores all forms of customer communication such as print documents, SMS, email, customer call audio recordings, chat transcripts (including inbound customer communications). Moreover, these archived communications can be easily accessed from within your business or customer portals.
Our data archive solution is designed to contain digital vaults, like a bank. This offers multi-tenancy which is particularly useful to our BPO/Service Bureau clients as they can perform virtual and physical segregation of data while archiving communications for different clients.