Communication Experience Platform


Orchestrate your omnichannel customer journeys in real-time



A Communication Experience Platform (CXP) provides an infrastructure that encompasses all communication requirements across customer experience systems through integration with and co-ordination of all customer interaction. Sefas enables this through using its core CCM modules to orchestrate communication across all customer experience touchpoints.  

The Sefas Harmonie Communication Suite contains 11 modules with a range of modules that help you build the right solution to meet your specific needs. HCS supports the entire CCM process in creating, generating,  and orchestrating customer communications to provide a complete Communication Experience Platform. You control all your customer relationship channels(web, SMS, email, etc.) in one location allowing  you to give your customers the ultimate customer experience and the power to receive communications through the channel of their choice.

Market of One –  With automated customer experience, you can engage your customers with personalized content delivered through their preferred channel.  Our fully automated process increases production speed, minimizes manual errors and results in huge cost savings.

In Complete Confidence – Build complete customer trust in your brand and encourage repeat sales through our safe, secure and seamless customer communications.

A Personalized, Omnichannel Customer Experience

Sefas allows you to build bespoke integrations across your Customer Experience Management infrastructure to create a platform to manage the communication experience.

Sefas Customer Experience Platform

Highlights of Sefas Communication Experience Platform

Communication Experience Platform | Sefas Innovation


You can create standardized templates faster, more securely and from a wider range of sources pre-built into our software, allowing you to respond rapidly, safely and securely to changing customer and market requirements whilst ensuring greater content and brand consistency.

Communication Experience Platform | Sefas Innovation


Our micro-service-oriented architecture offers greater flexibility, modularity, security and improved performance; whilst the web infrastructure enables easier integration to customer portals and existing technology investments as well as improved interface usability.

Communication Experience Platform | Sefas Innovation


New content generation tools will allow faster automated processing of files from any source to allow you to onboard new applications quickly and meet SLAs confidently. HCS V2 accepts input in any format from any source, produces and delivers communications securely, eliminates data silos, and orchestrates the delivery of personalized communication through a customers’ preferred channel, leading to consolidated communications and quicker ROI.

Communication Experience Platform | Sefas Innovation


The Sefas Communication Experience Platform offers users a genuine omni-channel orchestration tool to enhance the customer’s experience by providing hyper-personalized, real-time, bi-directional communication in their channel of choice. Sefas helps create a ‘Golden Communication Record’, a complete picture of the communication journey, by integrating and centrally controlling and storing communications so that access to these communications is easy.