Customers today want an omnichannel experience with seamless communications according to their channels of preference. This often means a combination of both digital and print channels. A relevant omnichannel experience throughout the customer journey leads to better customer engagement, higher customer retention, improved loyalty and ultimately increased revenue. Yet enterprises, caught between different legacy systems, data silos, and multiple stakeholders, are struggling to make this digital transformation and meet changing customer expectations.
The Sefas Omnichannel Customer Communication Management Solution makes this digital transformation possible by unifying the supply chain for all communications. Our solution receives, processes, optimizes, distributes, archives and retrieves communications in any format and for any channel under a single unified platform.
Highlights of Omnichannel Customer Communication Management
Centralize Customer Communications
Our omnichannel CCM solution helps customers centralize communications and overcome many problems associated with silos. It reduces operational inefficiencies and associated costs, by reducing the time-to-market when creating, updating, producing and distributing customer communications.
Provide Visibility into Your Customers’ Journey
By combining and managing customer communications from a centralized platform, your entire organization now has visibility into your customers’ journey. This helps your team predict and resolve customer issues before they turn into pain points.
Deliver Seamless Experience Throughout the Customer Journey
The Sefas omnichannel customer communication management solution harmonizes print and digital channels and delivers a seamless experience throughout the customer journey. Our unified supply chain enables bidirectional communication and allows you to get timely, critical feedback and expand your options for customer communications.
Add New and Expanded Offerings for Your Customers
Enterprise production facilities, BPOs, and other service bureaus face a lot of competition for their existing work (both internal and external). We help our customers expand their offerings to include new output channels, direct access to live job status etc.
How It Works
Production Management Hub
Digital Communication Hub
Customer Experience Hub
The customer experience hub helps you significantly improve customer experience by extending access for all jobs, communications, data, analytics and reports in near real-time beyond operations to business users and end customers through widgets.