user access & control
Enterprises today want a CCM solution that gives them greater user access and control, provides real-time visibility into the production status on a browser-based dashboard and automates the entire workflow so that it’s easier and more efficient to manage.
Sefas provides unified access and control of our entire suite products to business users and end customers through a set of widgets that can be plugged into your existing business or customer portal, increasing the functionality of your portal. Your business users can benefit from these widgets as they can use specific product features without having to be trained on the full software.
Highlights of User Access & Control
Our user access and control solution enables quick decision-making as it allows you to perform critical tasks from the widget without accessing the full version of the software.
Business Users Can Create Communications
Our solution lets your business users create on-demand communications using Sefas Designer’s composition features. This is done in a guided manner and automatically feeds the output created to Sefas Producer for automated tracking and processing
Customer Experience Improvement
The widgets give real-time status of customer communications to frontline customer service representatives through a browser-based dashboard. This helps them better respond to questions and improve customer experience throughout the customer journey.
Supports roles and permissions-based views throughout the production and delivery processes so the right users can have access to the information they need at the right time.